Billing Options

We have multiple ways to pay your bills whether its online (click here to pay now), call our secure pay-by-phone option at 1-844-252-5272, pay by credit card, set up an ACH withdrawal, use our secure drop off box at our office or mail us your payment. We also offer ‘paperless’ options!


Pay By Phone – Secure Payment Option: Call 1-844-252-5272

Secure Pay Quick Reference Guide

MAIN MENU

1. To make a payment on your account
2. Check account status
3. Create or update your PIN number
9. Repeat this menu

HOW TO MAKE A PAYMENT
Please enter your account number followed by the # sign
(If this is correct Press 1; if not Press 2)

1. To pay total amount due
2. To process payments
9. To repeat this information

ONCE YOU ENTER AMOUNT YOU WANT TO PAY

1. Add another account to payment total
2. Process payments

SELECT PAYMENT METHOD

1. Pay by Discover, MasterCard or Visa
3. Exit this menu without making a payment
9. Repeat these options

CREDIT OR DEBIT CARD AS YOUR PAYMENT METHOD

1. If correct
(enter card number; enter expiration date; enter security code on back of card and Press #)
2. Review your payments
3. Restart payment process
9. Repeat these options

ACCOUNT STATUS MENU
Enter account number and press #

1. Enter account number followed by the # sign
2. Check account status
3. Create or update PIN number
9. Repeat this menu
* Return to main menu

CREATE OR UPDATE PIN NUMBER
Enter account number and then Press #

1. Enter last four digits of your social security number or Federal Tax ID number to verify identity
2. Enter desired four digit PIN number


Credit Card

Simplify your life – Pay your bill by credit card.

Genuine Telecom accepts credit cards. Paying is convenient and easy when you set up your telephone bill for credit card payment. Plus, if you use a credit card that offers reward programs such as points or miles, you can increase those reward opportunities each month.

There is no charge for paying by credit card and set up is simple. Our program allows you to set up a one time payment, or better yet, set up an automatic monthly credit card withdrawal.

Here’s how it works:
If you set up a continuous credit card payment, each month, we will automatically submit your current monthly charges to your credit card company. You’ll continue to receive your paper bill at the normal time each month, showing all your charges. The bill will indicate the total amount charged to your credit card. That’s all there is to it.

Turn your telephone bill into one less thing to worry about each month. Just visit or call our office for more information on this new offering and we’ll set up your account today.


Automated Payment Plan (ACH)

Here’s how it works:

If you set up a continuous automated payment, each month, we will automatically deduct your charges from your bank account each month. You’ll continue to receive your paper bill at the normal time each month, showing all your charges. The bill will indicate the total amount deducted from your account. That’s all there is to it.

Turn your telephone bill into one less thing to worry about each month. Download our ACH form and return it to our office. Call our office for more information on this new offering and we’ll set up your account today.

Click here to download and fill out our ACH form to automate your monthly payments.


Pay Online with SMARTHUB

Genuine Telecom uses the SMARTHUB app to safely process online payments. View and pay your bills using your laptop, tablet, or phone. Make your GT billing accessible anywhere or even choose to go paperless! Schedule to pay bills now or even schedule automated payments for the future.

Click here to pay your bill online now!

Want to learn more about SMARTHUB? Watch these helpful instructional videos!

SMARTHUB Overview
SMARTHUB for Android
SMARTHUB for Apple