Robocalls

If you answer the phone and hear a recorded message instead of a live person, it’s a robocall. If you’re getting a lot of robocalls trying to sell you something, odds are the calls are illegal. Many are also probably scams.

Here’s what you need to know about robocalls and what you can do about them.

Are robocalls legal?

A robocall trying to sell you something is illegal unless a company has your written permission to call you that way. To get your permission, the company has to be clear it’s asking to call you with robocalls, and it can’t make you agree to the calls to get a product or service. If you give permission, you have the right to change your mind later.

A few types of robocalls are allowed under FTC rules without your permission, like political calls about candidates running for office or charities asking for donations. Keep reading for more examples.

Why do I get so many robocalls?

It’s cheap and easy for scammers and telemarketers to make robocalls over the internet from anywhere in the world.

How can I know if a robocall is a scam?

If someone is already breaking the law by robocalling you without permission, there’s a good change it’s a scam. At the very least, it’s a company you don’t want to do business with. Don’t rely on your caller ID. Scammers can fake the name and number that shows up, making it look like a call is from a government agency like the Social Security Administration or a local number. That’s called spoofing.

What kinds of robocalls are allowed without my permission?

Under FTC rules, some robocalls don’t require your permission:

  • Messages that are purely information. Robocalls about your flight being cancelled, reminding you about your appointment, or letting you know about a delayed school opening fall into this category, as long as the caller doesn’t also try to sell you something.
  • Debt collection calls. A business contacting you to collect a debt
  • Political calls
  • Calls from some health care providers
  • Messages from charities

How can I get fewer robocalls?

To get fewer robocalls, look into call blocking solutions. The call-blocking option you choose will depend on whether you’re getting calls on a mobile phone, traditional landline, or home phone that uses the internet (VOIP).

What should I do if I get an illegal robocall?

Hang up. Don’t press any numbers. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.

Report the call to the FTC at donotcall.gov(https://donotcall.gov). Report the number on your caller ID and any number you’re told to call back, which helps the FTC track down the scammers behind the call. Even if you think the number on your caller ID is fake, report it. The FTC analyzes complaint data and trends to identify illegal callers base on calling patterns.

The FTC takes the phone numbers you report and releases them to the public ach business day. This helps phone carriers and other partners that are working on call-blocking solutions. Your reports also help law enforcement identify the people behind illegal calls.

What else is the FTC doing about robocalls?

The FTC continues to bring enforcement actions against robocallers and has already stopped people responsible for billions of robocalls.

Why doesn’t the Do Not Call Registry stop robocalls?

The National Do Not Call Registry is designed to stop sales calls from real companies that follow the law. The Registry is a list that tells telemarketers what numbers not to call. The FTC does not and cannot block calls. Scammers don’t care if you’re on the Registry.

Even though the Registry can’t stop all the unwanted calls you’re getting, being on the Registry could make it easier for you to spot scam calls. If a caller is ignoring the Registry or making an illegal robocall, hang up. There’s a good change it’s a scam.

Learn more about unwanted calls at ftc.gov/calls (https://ftc.gov/calls).

Learn more about the Telemarketing Sales Rule that governs robocalls on the FTC’s Business Center (https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule).

 

FTC Complaint

FCC Complaint

 

Contact Us

Genuine Telecom
1027 N Jefferson St.
PO Box 409
Richland Center, WI 53581
608-647-2345 or:
888-454-5114
608-647-4265 (Fax)

Email: info@genuinetel.com

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