CONSUMER ALERT

PROTECT YOURSELF AGAINST 'NEIGHBOR SPOOFING', SCAM CALLERS PLACING PHONE CALLS THAT APPEAR TO BE LOCAL

WASHINGTON, March 8, 2018 - The Federal Communications Commission is warming consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally.  While a call might originate overseas, the caller ID information on the recipient's phone would appear as though the call is coming from the consumer's own area code and local exchange.  In general, scammers use such spoofing to increase the likelihood that consumers pick up the phone and to increase consumer's trust in the call.

CONSUMER TIPS

*Be Aware: Caller ID showing a "local" number no longer means it is cecissarily a local caller.

*Don't answer calls from unknown numbers.

*Don' provide any personal information to callers.

*Review call blocking tools provided by your phone company or 3rd party app developers.

*File a complaint with the FCC.

The FCC is confronting the problem of illegal robocalls and malicious spoofing through strong enforcement and policy changes.  In 2017 along, the Commission proposed over $200 million in fines against telemarketers who apparently used malicious spoofing to try and sell time-shares and insurance.  These enforcement actions were the first of their kind and were built in large party as a result of complaints from the public filed at https://consumercomplaints.fcc.gov

MORE CONSUMER TIPS

*If the caller claims to be from a legitimate company or organization, hang up and call them back using a valid number found on their website or on your latest bill if you do business with them.

*If you answer and the caller (often a recording) asks you to press a button to stop receiving calls, or asks you to say "yes" in response to a question, just hang up.  Scammers often use these tricks to identify, and then target, live respondents, or to use your "yes" to apply unautorized charges to your bill.

*If you answer and the caller asks for payment using a gift card, it's likely a scam.  Legitimate organizations like law enforcement will not ask for payment with a gift card.

*If you have lost money as a result of a scam call, contact your local law enforcement agency for assistance.

*Consider registering all of your telephone numbers in the National Do Not Call Registery. Lawful telemarketers use this list to avoid calling consumers on the list.

Everyone that believes they have been targeted by a robocall scam may file a complaint with the FCC Consumer Complaint Center, the FTC Complaint Assistant or the Better Business Bureau's Scam Tracker.  The FCC reviews consumer complaints and may utilize them in enforcement actions to inform its policy-making work.

Sun Outages

Twice a year, you may experience some degree of television interference due to "sun outages." Such outages are caused by a phenomenon called a “solar satellite interference." These brief outages occur when the sun passes directly behind satellites transmitting cable signals.

Listed below are the times that you may see an interruption in your TV service. 
March 2nd until March 7th, from 12:00-4:45.

HELP WANTED

Genuine Telecom, a telecommunications company providing telephone service, high speed Internet and digital video tv located in Richland Center, WI is seeking an experienced customer service representative.  This position is available on a part-time or full-time basis depending on candidates.

Candidates should have 2 years of experience in an office setting.  Excellent written and communications skills are a must.  Along with interacting with customers, you'll also be responsible for managing incoming calls, trouble shooting, scheduling appointments, front counter, and basic administrative tasks.  Candidates should have knowledge in Microsoft applications: Excel and Word.

The hours are 8:00 am - 4:30 pm Monday thru Friday.

If you think you might be a good fit for our office, please reply to this posting and submit a cover letter and resume by March 2, 2018 to:

Customer Service Representative
Genuine Telecom
PO Box 409
Richland Center, WI 53581

 

Channel Changes

Please note the following channels have been removed from our lineup as they are no longer available:
128 Chiller
136 Esquire
467 Universal HD

We have added the following channels to our lineup:
59 QVC2
60 Wisconsin’s 57
140 Inspiration
322 PBS Wisconsin Channel HD
360 Wisconsin’s 57 HD
422 RFD TV HD
736 Encore Action HD
737 Encore Western HD
738 Encore Black HD
739 Encore Suspense HD
740 Encore Family HD
741 Encore Classic HD
744 Starz in Black HD
745 Starz Cinema HD

 

22291376 1649389608465514 2977666710000715816 O

G.R.A.C.E

Richland Electric Cooperative and Genuine Telecom have partnered together to raise money for G.R.A.C.E.  This is a great community organization and we have agreed to match up to $2,500 of the total proceeds.  Please help us reach our goal by stopping in the REC/Genuine Telecom offices.

Page 1 of 4

Contact Us

Genuine Telecom
1027 N Jefferson St.
PO Box 409
Richland Center, WI 53581
608-647-2345 or:
888-454-5114
608-647-4265 (Fax)

Email: info@genuinetel.com

Back To Top